Shipping & Delivery

Can you ship products to a P.O. Box I own?
We regret to inform you that it is impossible for us to ship products to our customers that don’t have any physical address. We cannot ship to your P.O. Box as we need a signatory confirmation of the fact that you have received the product from our courier service.

Do you ship against State Laws?
We are a Law abiding company (but not in the sense of Gerard Butler starrer ‘Law Abiding Citizen’). That’s why we have a high regard for all state and federal laws. We ship products that abide by state laws & statutes.

What if I want to change the shipping address/entered Wrong Shipping Address while placing an Order?
In any of the above stated cases, contact us as soon as possible. Subsequent action will depend on the time period since the order has been placed and the shipping stage that is in progress.

How long does it take to process my Order?
Our Order Management team is tasked to process your order within few hours (otherwise they are made to listen to Rebecca Black straight for an Hour). Furthermore, the time period for order processing also depends on your shipping address, nature of products that you have ordered and method of shipping you have chosen.

How long should I expect to receive my ordered product?
MobAsh has engaged reputed courier services to ensure swift yet safe shipping of products. Although exact time duration of shipping process depends on the nature of shipping you have chosen and shipping address you have provided, but we make sure that we ship items within 1-2 business days and you don't have to wait more than 10 business days to receive your product. The time period might get stretched if you have ordered an oversized item.

What do you use to ship over-sized items?
MobAsh avail services of Curbside delivery courier service to deliver huge and over-sized products.

Where do you ship my Order from?
MobAsh ships your ordered products either from our own fulfillment centers or warehouses of our retail partners.

Why do I receive my Order, that I placed on MobAsh in the packaging of an altogether different vendor/retailer?
At MobAsh our priority is to fulfill your orders without making any compromise on the quality of products. In this effort, we might fulfill your order by placing it with some of our retail partner. But we can assure you that this is done only to deliver you products at the right price and within appropriate time duration.

My order came with a sale invoice on which the price of product was lower than what i paid for. Why is that so?
Sometimes in order to fulfill your orders, we utilize services of our retail partners who are selling the similar product at lower price, so that lower price is indicated on sale invoice. You can always visit your Order History to see complete and correct detail of what you paid for your ordered items.